Best practices for use and care of hardware tokens

Hardware tokens contain electronic circuitry and an internal battery - like many electronic products, the token can be affected by handling and extreme environmental conditions. Such conditions may affect the life of the token and risk correct operation of the device. Handling your token with care will ensure a longer life from your token.  To ensure the optimal performance and life expectancy of the token Clareity Security and Aladdin recommend customers follow these best practices for operation and storage of hardware tokens:

Storage and Operating Temperature - Avoid exposing the token for a long period of time to temperatures lower then 32F. For example don’t leave the token in the car for the night.

Static electricity - Reduce exposure to static electricity. For example carry the token in a protected case like wallet or sleeve.

Inductance – Avoid placing the token on metal key ring – this will also better preserve the token clip. If you want to attach the token to a ring or lanyard we recommend you use a plastic clip or fastener to do so. 

Avoid High Humidity - The token is not waterproof. Avoid exposing it to rain, snow or other wet conditions.

Pressure on the plastic case – avoid putting heavy materials on top of the token.